Agreed here. Two reasons why windows 8 "failed".
A) Windows 8 although it's aesthetically pleasing, they shouldn't have removed the startmenu completely and alienated those who have grown up with the start menu.
B)They tried to a mobile OS for a desktop environment which is stupid.
No doubt that the bad PR also did hurt windows sales but Microsoft are the only ones to blame for this. Though, I am glad at least they are addressing this issue unlike EA who, is simply tries to deny that the DRM issue didn't exist
or tried to call simcity an MMO.